Well just like to put my experiences across with using HMV online.

I vaguely remember ordering and cancelling once in the past because an item that was in stock when ordering suddenly went out of stock.

I decided to give them a second chance, the Tron Double pack was on special last week so i decided to order it on the 4th, on the 7th my account received a msg that it was dispatched which was fine, its now the 14th, after calling them i am told that the dispatch date is actually the date that payment is taken and that the order shipped 3 days later on the 10th, the original estimated delivery time was 3-6 days.

How does this make sense?

Since the item has come off of special offer and gone back to full price i saw the amendment that its now on 24 hour delivery.

What a joke, i won't be using them again.

Unless something is considerably cheaper I will always buy from Amazon, it helps that I have a prime sub so get next day.

This was my mindset before I had to deal with their customer services... and now after having to deal with them twice I think I would buy ALL of my goods from them

Amazon's customer service is beyond compare IMO. Play is also excellent in that respect, never had problems with either when I've had to ring them for a replacement or refund.

Thats cus the contractual terms set with distys includes clauses like they can return goods upto 3 months after supply in whatever condition they like, New, Used or Open Boxed, by doing this they don't really need customer service.