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Author Topic: SugarCRM  (Read 753 times)

SugarCRM
on: March 26, 2007, 19:23:19 PM
Anyone familiar with this?

Thinking of putting forward a proposal for my employers to use it as a CRM system.

Reading the documentation (christ theres a lot of it), it seems fairly straightforward. Anyone familiar with any hidden pitfalls with the platform?
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  • Offline Serious

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Re:SugarCRM
Reply #1 on: March 26, 2007, 20:33:41 PM
Customer Relationships are bad enough without bunging a load of extra Management software in. Telephone answering systems already screw us up, we dont need more s**t thanks ;)
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SugarCRM
Reply #2 on: March 26, 2007, 21:56:12 PM
well we could carry on doing the current system where I have to ask your full details every time you call. Ask you what you had a problem with every time you call, and ask you to reiterate what my colleague told you every time you speak to me.

Or... we could get a system that allows us to make notes track support issues, and helps us to help you. What would you prefer?
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Re:SugarCRM
Reply #3 on: March 26, 2007, 22:24:22 PM
M3ta7h3ad completely missed the wink folks :D
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SugarCRM
Reply #4 on: March 27, 2007, 10:40:17 AM
lol serious. normally Id be happy as larry for joking :) just this whole situation in work really has become untenable. Its impossible to solve any complaints or achieve anything at all.
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  • Offline Mardoni

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SugarCRM
Reply #5 on: March 27, 2007, 11:21:21 AM
I don;t know about SugarCRM but some of those online ticketing systems are very good.

I use http://www.cerberusweb.com/ which does everything I need in terms of support requests. I also use NetOffice for Project Management http://netoffice.sourceforge.net/modules/news/
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